While based in Kigali, Rwanda, I helped an entrepeneur with his budding venture. The output of the project was a series of strategic deliveries supported by a proof of concept (UX and UI).
It was an individual project that was run in parallel to other twos, over the course of three weeks.
Hellojob is a online service that that puts people in contact with specialised workers (e.g. cleaners, electricians). After an initial conversation with the founder, I decided to help him tackle some big assumptions I thought he was making, and help him see his product beyond what he’d already built. I decided to focus on three things:
The first step in my UX process, was to create a series of flows, where I described what the user sees and does (below), Using the User Story Map as a backbone.
Next I started sketching out some inital wireframes to explore things like layout, UI element, and hyerarchy of information.
For someone looking to hire a professional the search functionality had to be front and center.
The inital exploration were considering two main layouts. The first one presented the users with a search bar, centered on the screen accompanied by category filters. The filter give the user the ability to skip the search and go straight to the category they need.
The second layout intergrated the search with a map, with the ability to filter out results. Because geo-location was not a priority for the user (the service provider would come to you, so distance from the user was not a key decision factor) this layout was discarded.
To make the search as easy as possible, the default states of the search page provide suggestions based on previous searches, common catergories and current location.
The results page has two main objectives. Showing easy-to-scan information about specialists, and make it as easy as possible to sort and filter the best options.
Thinking mobile first the filter was placed at the bottom of the page, making it easier to reach it with a thumb. The quick filter have been designed with the intention of allowing quick filtering without needing to open the filter tab.